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Customer Service

Shipping & Delivery

Buyers may be charged relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. The delivery charge may be waived off, if you shop for a minimum predefined value. For example, Rs 45 is charged for delivery per item if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free. And delivery charges may differ based on type of product purchased. Shipping done within 2 working days in Tier I cities and for Tier II and other places it can take upto 5 working days.


Returns & Replacements

Returns are easy. Contact Us to initiate a return. You can return the item through a third-party courier service. >In case of approved Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. Returns are subject to our return policy. Returns are covered by the 30 Day Replacement Guarantee, but it may vary for different category of products.

Ordering

Taking Customer Order:

This is the first stage, where the customer provides details of the product (type, feature, etc.) that he or she is willing to buy. It is also the stage where, at times, the customer needs to share his or her details and purchase history. However, care should be taken that unnecessary details or information that are already available in the database are not asked for.

Confirming the Orders:

This is a recognition of the placed order. This communication comes from the business’ side to confirm if the details provided are final and accurate. This is also the stage where most of the changes in order occur. With every change, a fresh acknowledgment should be shared with the customer. This would avoid any potential miscommunication. Only when the customer confirms the order should the process be taken to the next level.

Completion of the Order:

This is the final stage of the cycle. Once this stage is completed, order processing begins and other departments, such as fulfillment, logistics, etc., start getting involved. Taking feedback from the customer and ensuring they are satisfied with the business operations is an important function in this step.

Payment, Pricing & Promotions

Debit/Credit Card, Net Banking

Select the appropriate payment option during the order flow.

Cash On Delivery (CoD)

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. 

Promotions

Please key in appropriate coupon code to avail promotional discounts while placing orders.


Viewing Orders

Refer to ORDERS AND RETURNS section to view order details.

Updating Account Information

Refer to 'My Account' under ACCOUNT menu to update account information.

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